Return Policy

1 As a private person, customers have a 30-day right of return. Return of the item therefore can be done within 30 days from the delivery date and get the money back. The item must be in unaltered condition, i.e. it must not have been used. The item must be preferably returned in the original packaging or else with equally suitable packaging. The item must be returned in the original packaging. The cost of return shipping will be paid by customer. 

2 When a customer wants to return a product, the customer must first contact the seller. It is the customer’s responsibility that the rug arrives safely and intact without damage to the seller and make sure the rug is wrapped well.

3 Once a return shipment is completed, the same card or bank account used for the purchase will be credited. If the seller receives the rugs without a proper delivery note, they will be sent back at the customer’s expense.