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Terms and Conditions
1.1 The current terms and conditions of Blend(hereinafter “seller”) apply to all agreements that a consumer or business operator (hereinafter “customer”) enters into with the seller regarding the goods that the seller offers in the online shop. The customer’s right to include their own conditions is hereby waived, unless otherwise agreed. 1.2 In these general terms and conditions, consumer means any natural person who mainly acts outside their profession. In these general business terms and conditions, B2B/trader/professional means a natural or legal person or a partnership with legal capacity who, in connection with the conclusion of a legal transaction, acts within their profession. Entering into agreements 2.1 The product descriptions that appear in the seller’s online shop do not constitute a binding offer on the part of the seller, but instead intend for the customer to make a binding offer. 2.2 The customer can submit the offer via the online order form found in the seller’s online shop. When the customer – after placing the selected goods and/or services in the virtual shopping cart and completing the electronic ordering process – clicks on the button that ends the ordering process, they submit a legally binding contract offer for the goods and/or services contained in the shopping cart. 2.3 The seller can accept the customer’s offer within five days- by sending a written order confirmation or an order confirmation in text form email to the customer, the time when the order confirmation arrives at the customer is decisive, or
- by delivering the ordered item to the customer, as the time at which the item is delivered to the customer is decisive, or
- by inviting the customer to pay after the person concerned has placed the order.
Delivery
5.1 The delivery of goods takes place as a shipment to the delivery address specified by the customer, unless otherwise agreed. For an order via the seller’s online order form, the address stated in the online order form applies. 5.2 If the transport company sends the goods back to the seller because it was not possible to deliver them to the customer, the customer bears the costs associated with the failed shipment. This does not apply if the customer exercises their right of cancellation lawfully, if the circumstance that led to the non-possibility of delivery cannot be blamed on them, or if they were temporarily prevented from receiving the delivery, unless the seller had notified them of the delivery a suitable time in advance. 5.3 In the case of goods delivered by shipment, delivery takes place “to the curb”, i.e. to the curb that is closest to the delivery address, if nothing else is stated in the seller’s information about shipping in the webshop, or if no other agreement has been made. 5.4 The Seller only delivers goods within Denmark. The delivery time for your order is normally 5- 10 working days. When ordering at weekends and public holidays, the item is dispatched on the first working day. Should there be an extended delivery time in special cases, it will be notified to customers by email. 5.5 Seller delivers to private addresses in Denmark – but not the Faroe Islands and Greenland. 5.6 All goods are delivered either personally by the seller or through delivery partner Postnord 5.7 Transport damage- Visible damage to the goods must be reported to the seller or the delivery partner directly (whoever has delivered) upon receipt. Concealed shipping damage must be reported to the seller or the delivery partner (whoever has delivered) the moment it is discovered.
- Customer can also contact us refer to Appeal section
Return and right of cancellation
6.1 As a private person, customers have a 30-day right of return. Return of the item therefore can be done within 30 days from the delivery date and get the money back. The item must be in unaltered condition, i.e. it must not have been used. The item must be preferably returned in the original packaging or else with equally suitable packaging. Free return shipping for all orders is offered within Denmark to ensure that customers are 100% satisfied with the purchase. 6.2 When a customer wants to return a product, the customer must first contact the seller. It is the customer’s responsibility that the rug arrives safely and intact without damage to the seller and make sure the rug is wrapped well. 6.3 Once a return shipment is completed, the same card or bank account used for the purchase will be credited. If the seller receives the rugs without a proper delivery note, they will be sent back at the customer’s expense. 6.4 Cancellation must be reported to the seller no later than 14 days after the purchase, and from the cancellation, the order must be in seller hands no later than 14 days after customer has informed the seller of the use of the right of cancellation. 6.5 The notice must be given by email hi@Theblend.dk where it must clearly state that the customer wishes to use your right of withdrawal. 6.6 It is up to the seller to assess the condition of the goods. If the item has been tested beyond what is necessary to determine the nature, properties and function of the item, it is considered used and of diminished value. This means that if a customer cancels the purchase, you will get a smaller part or none of the purchase amount back.Right of complaint
7.1 According to the Danish Sales Act, there is a 2-year right to complain about products. Complaints apply to defects in material and/or manufacturing. 7.2 Complaints must be notified to the Seller within a reasonable time after receipt of the goods. Here, one month is considered a reasonable time, unless otherwise agreed. 7.3 The complaint does not apply to errors or damage caused by incorrect operation of the product. 7.4 Seller covers the return costs to a reasonable extent.Seller does not accept parcels sent in cash on delivery.Appeal options
8.1 Customers can send an email to hi@theblend.dk and call 0045 20222467 if the customer wants to get in touch with the seller, have questions or file a complaint. 8.2 If the customer has a complaint and both the parties are unable to find a solution together, customer will be able to use one of the following options to complain:- Center for Complaint Resolution, via complaint portal v. Nævnenes Hus. Go to the complaints portal .
- Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
- If you are a consumer residing in another EU country, you can register your complaint in the EU Commission’s online complaints portal. Go to the EU complaints portal .
- Any dispute or claim (including non-contractual disputes or claims) shall be governed by, and construed in accordance and within Danish Jurisdiction.
